When making exchanges and returns, please bear in mind that:
Any items returned must be in the same condition in which you received them.
Customised garments and accessories cannot be exchanged or returned.
If you wish to return an item, the label and the safety seal must be conserved.
The box must be original in an undamaged condition.
When we receive your package, we will inspect the condition of the items before proceeding to exchange or return items. Bear in mind that in the case of postal returns, Huzaro will not accept carriage due or payment on delivery and will not pay the delivery or return charges.
Right of withdrawal
Customers in the European Union have 14 calendar days, from the reception of their order, to exercise their right to cancel their Huzaro purchase.
If you wish to exercise your right to withdrawal, you should notify us using this withdrawal form which you should send via e-mail.
Tell us what and why you want to return, enter the order number. You will receive from us in response to the address to return the item.
We remind you that you should not provide your card details via e-mail or social media.
After notifying your intention to exercise your right of withdrawal from the order, you will have an additional 14 days to return it.
We do not refund shipping costs, we do not refund shipping fees.
The refund period may vary between 5 and 16 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item. The shipping cost will be charged to the next order.
If you are not satisfied with an item, you have 14 days after receiving your order to exchange or refund. It’s very simple!
Exchanges and refunds will be made via the same payment method used for the purchase. For all purchases paid for by debit or credit card, the cardholder must present the till receipt
Items purchased with a Gift Voucher can only be exchanged, not refunded.
If you have questions, contact us – firstname.lastname@example.org